Managing a Training Session - Feedback

When Performance Matters

Generating Options and Making Suggestions

 

Where it is possible, the Trainer should attempt to encourage the delegate to come up with ideas and suggestions for improvement or development which, they can then both evaluate.  However, there may be occasions when the Trainer is the obvious source of feasible options or alternatives.  He or she should put them forward as suggestions for consideration by the delegate only after the delegate has exhausted his or her approaches first, and not as definitive proposals.  Even if an idea has not come from the delegate he or she can still feel a sense of ownership and commitment towards it provided that the evaluation process is a joint effort.  Above all, the Trainer must avoid creating dependence in the delegate, which can easily come about if the Trainer always takes the lead in suggesting ideas, options or alternatives.

Giving Feedback

In training situations it makes good sense for the Trainer and the delegate to discuss at the outset the purpose and value of feedback.  This may help to prevent defensive and negative reactions on the part of the delegate.  Such reactions include:

 

  • Laughing off feedback that suggests a need for improvement.

 

  • Being aggressive towards the Trainer instead of getting him or her to explain the feedback.

 

  • Making excuses instead of considering and trying to understand why performance failed to reach required standards.

 

  • Passively accepting feedback without exploring further with the Trainer its nature and the implications.

 

  • Displaying doubts, even cynicism, about whether improvement can be achieved rather than planning to bring it about in the future.

 

  • Prosell offers a program that combines sales training and sales coaching.  It is based on recognised research, which tells us that training alone has limited impact and that when supported by skilful coaching, has 74% more chance of being implemented.
  • Prosell has resources to deliver these programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.
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Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.

 

 

 

 

 

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What we do

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

 

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Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane +61 2 9007 9833    Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane 1300 559 493