Performance standards for high performing individuals

When Performance Matters

Performance standards for high performing individuals

There are two key elements to setting performance standards. You need to define, communicate and gain commitment to both of these if you want to develop a high performing coachee.

We refer to these elements as the Qual/Quan mix. They include both qualitative and quantitative performance standards, relating to coachee’s role.

Job Role

Normally captured in a job description this describes the scope of their responsibilities.

                             Used to agree

                            Used to agree

Performance standards

Quality and quantity

  • The qualitative standards (skills and knowledge), that define expected working practice.
  • The quantitative standards (normally expressed as KPIs and personal targets/objectives) that describe what performance or activity levels you expect someone to achieve.

These elements will have to be demonstrably fair, achievable and capable of measurement for a coachee to commit to them.

 

Author: Fullbrook, Heslop, Morden and Sellwood. Prosell Australia

 

 

 

 

 

 

 

 

 

 

Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.

 

 

 

 

 

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What we do

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

 

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