What makes up performance

When Performance Matters

What makes up performance?

Performance comprises both results (what we want our people to do) and behaviours (the way we want them to do it). You may need to agree both to get the outcomes required.

Results will consist of metrics such as:

  • Achievement of a revenue target.
  • Delivery of an objective within a defined timeframe.
  • Meeting deadlines.

Behaviours include:

  • Absenteeism.
  • Ownership of issues.
  • Demonstration of company values.
  • Accuracy.
  • Articulation.
  • Adherence to processes.

You need to know how your coachee is currently performing so monitor progress regularly, look for evidence such as the metrics above to form a perspective of their strengths, development needs and consistency. Look for patterns of behaviour over time.

 

 

 

 

 

 

 

 

 

 

 

 

Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.

 

 

 

 

 

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What we do

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

 

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Prosell: Sales training and sales performance improvement company. 

Prosell Sales Training Office119 Willoughby Rd, Crows Nest, Sydney, NSW 2065, Australia.

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Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane +61 2 9007 9833    Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane 1300 559 493