Call centre training that accredits staff for delivering results

Looking For Call Centre Training That Solves Problems?

Call centre training face unique challenges when it comes to consistency and quality. These fast paced environments can be difficult to monitor. The last thing you want is managers wasting time micro managing call centre staff. Do you recognise any of these problems?

• Inconsistent sales results
• Call centre staff lacking motivation
• Team leaders who are trouble shooting rather than team building
• Lack of or fluctuating loyal customer base
• Confused or inconsistent upselling and/or promoting

How can you be sure that call centre training equips both staff and managers with the skills they need?

Training that is at the forefront of a worldwide shift

The field for call centre training is expanding rapidly. There are thousands of new call centre agents being hired on a daily basis. Some call centres have a turnover rate in the hundreds of percent range.

Many companies that only use overseas agents are taking customer service hits for doing so. This is a competitive field so take advantage of call centre training that has solved problems for such companies as:

Major Global Computer Company Average conversion rates increased from 18% to 26% during the first six months of the program - this represented a 38% improvement.

Yell.com "As a result of Procoach Professional, we now have a centre of excellence for helping us to deliver a quality service throughout Yell customer service teams." Jan Lovett, Senior Customer Service Manager

News Limited 21% increase in measured conversion rates (enquires to bookings).

Prosell call centre training has proven results in:

• Consistency of customer handling
• Maximising every opportunity
• Developing relationships that allow you to sell more
• Maintaining motivation
• The Team Leader as coach and developer of people
• Cross sell and up sell approaches and skills
• Managing a sales to a conclusion

Call centre training that focuses on improving sales and service performance

Can we get something in her about the importance of the team leader in a call centre as coach and how we focus on this to drive real performance change?

When you invest in call centre training with Prosell you can expect commitment to the following results:

• Improve revenues and corporate sales training, with a focus on building solutions to customer needs, buying procedures and decision making processes;
• Substantially strengthen and improve sales management and relationship building skills;
• Consistently deliver high performance customer service standards;
• Increase the velocity of sales opportunities and the level of conversion and closure rates;
• Increase and sustain the client base;
• Create a capacity for the organisation to compete more effectively
• Impact the bottom line by boosting revenues and gross margins through sales improvement & management training;
• Enable you to manage your business far more effectively over time.

Contact Prosell about call centre training that delivers the highest level of call centre competence and customer satisfaction.