Call Centre Customer Service Training | Prosell

When Performance Matters

Call Centre Customer Service Training

Develop the customer service skills within your call centres. Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills

 

 

 

 

Challenges facing call centre customer service staff

Connecting with the caller from the outset Ensuring a high quality customer experience without extending call time Knowing how to deal with unhappy customers and difficult conversations Knowing when it is appropriate to move to a sales conversation

Suggested modules

  • Telephone communication skills and customer handling
  • Dealing with awkward customers and difficult situations
  • Conversational selling Techniques to drive customer loyalty

 

Talk to us about developing a program tailored to your needs: 

Telephone Prosell  +61 2 9007 9833   Telephone Prosell  1300 559 493 or get in touch via our contact us form

Prosell has resources to deliver programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.

 

 

 

 

 

 

 

Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.

 

 

 

 

 

ebook-banner-1

 

 

What we do

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

 

Join our mailing list





 

twitterfacebookgoogle pluslinkedinyoutube

Prosell: Sales training and sales performance improvement company. 

Prosell Sales Training Office119 Willoughby Rd, Crows Nest, Sydney, NSW 2065, Australia.

Sydney | Melbourne | Brisbane | USA | UK | China | International Network

 

Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane +61 2 9007 9833    Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane 1300 559 493