Customer Service Management | Coaching Skills | Prosell

When Performance Matters

Coaching Skills For Customer Services Management

 

Provide your customer services managers and supervisors with the skills to coach and develop their staff. Good workplace coach can lead to increased employee engagement, lower turnover and improved performance

Challenges facing customer services managers

  • Customer services managers feel ill-equipped to manage their teams
  • Retaining and developing high fliers effectively Lack of confidence, due to little coaching training for managers

Our Procoach course offers a complete coaching programme for developing the coaching skills of your customer services teams:

  • Agreeing what’s expected of an individual and the standards they need to attain
  • Identifying current performance and agreeing this with each team member
  • Identifying and overcoming behaviourial and attitudinal blocks to performance
  • Bridging skills and knowledge gaps
  • Learning and practising effective workplace coaching
  • Regular reviews to ensure coaching is embedded in your business culture

 

Talk to us about developing a program tailored to your needs: 

Telephone Prosell  +61 2 9007 9833   Telephone Prosell  1300 559 493 or get in touch via our contact us form

Prosell has resources to deliver programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.

 

 

 

 

 

 

 

Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.

 

 

 

 

 

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What we do

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

 

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Prosell: Sales training and sales performance improvement company. 

Prosell Sales Training Office119 Willoughby Rd, Crows Nest, Sydney, NSW 2065, Australia.

Sydney | Melbourne | Brisbane | USA | UK | China | International Network

 

Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane +61 2 9007 9833    Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane 1300 559 493