Customer Service Management Training
Acquire the skills to become an effective customer services manager to lead teams and improve their performance. This course is particularly suitable for those new to customer services management or more experienced managers who would benefit from a refresher course.
Challenges for those in customer services management
- Understanding the strategic role of customer services within the organisation
- Communicating the company’s vision and department’s objectives to front-line staff
- Developing customer services staff to deliver the required performance levels
- Recognising and developing talent Managing and motivating people
- Planning and management
- People management
- Customer service coaching
- Motivating customer services teams
- Emotional intelligence and personal effectiveness
Talk to us about developing a program tailored to your needs:
+61 2 9007 9833 1300 559 493 or get in touch via our contact us form
Prosell has resources to deliver programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.