Introduction to Customer Service | Prosell

When Performance Matters

Introduction to Customer Service

This course provides an invaluable introduction to the basics of customer service. It is suitable for recent graduates through to those new to a frontline role, or who have spent less than one year in customer service.

 

 

Challenges facing those new to customer service

  • Making a good first impression
  • Having effective conversations
  • Dealing with difficult customers
  • Ensuring successful outcomes

Suggested modules

  • Rapport, body language and effective use of voice
  • Controlling the call
  • Active listening and effective questioning
  • Identifying sales through service opportunities
  • Handling complaints and difficult situations
  • Handling objections

 

Talk to us about developing a program tailored to your needs: 

Telephone Prosell  +61 2 9007 9833   Telephone Prosell  1300 559 493 or get in touch via our contact us form

Prosell has resources to deliver programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.

 

 

 

 

 

 

 

Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.

 

 

 

 

 

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What we do

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

 

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Prosell: Sales training and sales performance improvement company. 

Prosell Sales Training Office119 Willoughby Rd, Crows Nest, Sydney, NSW 2065, Australia.

Sydney | Melbourne | Brisbane | USA | UK | China | International Network

 

Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane +61 2 9007 9833    Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane 1300 559 493