Blog Article

Managing a Training Session - Behaviours

In addition to the opposites of the positive attitudes and behaviours set out above, the Trainer may also express other views, opinions and beliefs and act in ways that may have a negative impact on the training relationship.  Some of the more damaging of these negative attitudes and behaviours are:

 

  • Being too supervisory and directive, ie telling rather than listening, and leaving too little room for the delegate to show initiative.

 

  • Creating dependency by either imposing solutions on the delegate or being too quick to suggest ideas or ways forward.

 

  • In giving feedback, placing too much emphasis on the delegate's failures and weaknesses.

 

  • Supporting a ‘divide and rule’ policy amongst delegates.

 

  • Being too judgmental and not listening to the delegate's views with an open mind and with respect.

 

  • Trying to be too clever and to win or score a point against the delegate.

 

  • Attempting to solve the delegate's problems.

 

  • Becoming involved in, or provoking, an argument with the delegate, thus creating a defensive and restrictive climate.

 

  • Not remaining objective and becoming too embroiled or personally involved in the situation or problem.

 

Now we shall look in more detail at the key behaviours of a training module and how much of each behaviour (the behaviour profiles) we should use to increase our chances of achieving a training module's objective(s).

 

Prosell offers a program that combines sales training and sales coaching.  It is based on recognised research, which tells us that training alone has limited impact and that when supported by skilful coaching, has 74% more chance of being implemented.

Prosell has resources to deliver these programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.

 

 

logo white 01

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

Contact us

119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

Connect with us

© 2019 Prosell Sales Training. All rights reserved. Offices: Sydney | Melbourne | Brisbane | USA | UK | China | International Network. Website by Marketeam

Search