Blog Article

The Performance Improvement Cycle

Many managers make the mistake of only thinking about performance either at annual appraisal time or when things have gone badly wrong rather than as an on-going process and part of normal everyday business.

 Performance management and improvement should be seen as a cycle with different elements all contributing to the goal of a high performing team.

 

The Performance Improvement Cycle Chart

 

 

Effective managers use four types of performance management ‘interventions’:

 1. Annual Appraisals – to review the past year’s performance, define broad goals for the year ahead and discuss career development.

 2. Quarterly Performance Plans – to create or review the performance development objectives and the plan of how they will be achieved.

 3. Monthly Performance Reviews – to review results against the objectives of the job role, identify difficulties that the individual may be having and to celebrate and recognise significant achievements.

 4. Regular Reinforcement – to identify and deal quickly with observed behaviour both positive and negative.

 

Prosell offers a program that combines sales training and sales coaching.  It is based on recognised research, which tells us that training alone has limited impact and that when supported by skilful coaching, has 74% more chance of being implemented.

Prosell has resources to deliver these programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.

 

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

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