Blog Article

Communication

The word communication comes from the Latin root word “communis” which means common.
- a common or shared understanding.

Speakers do not always say exactly what they mean, or mean exactly what they say.

‘When I look at you, time stands still’.

‘You have a face that would stop a clock’.

 

TEN TIPS

 

1.       TAKE NOTES

2.       LISTEN NOW, REPORT LATER.

3.       LEARN TO WANT TO LISTEN = Self-discipline, Consideration, Desire, Interest

4.       BE PRESENT

5.       ANTICIPATE EXCELLENCE

6.       BECOME A ‘WHOLE BODY’ LISTENER

7.       BUILD RAPPORT - BY PACING THE SPEAKER

8.       CONTROL YOUR EMOTIONS

9.       CONTROL DISTRACTIONS

10.     LISTENING IS A GIFT, GIVE GENEROUSLY.

 

 

ACTIVE LISTENING

25% - When at work.

75% - Ignore, forget, distort or misunderstand.

 

Why become better listener:

-Work and listening are inseparable.

- Lazy listening is a hidden cost of doing business.

- We listen for our own reasons.

- We can improve listening with desire, motivation and a plan for constructive change.

 

Listening is the ‘receiving part of communication

- Receiving information through ears and (eyes)

- Giving meaning to that information

- Deciding what you think (or feel)

- Responding to what you hear.

 

Receiving  ----> Understand ----> Evaluate ----> Respond

 

Why Listen

- Work and listening are inseparable.

- Lazy listening is a hidden cost.

- We listen for our own reasons.

- We can improve with desire, motivation and a plan for constructive change.

 

Prosell offers a program that combines sales training and sales coaching.  It is based on recognised research, which tells us that training alone has limited impact and that when supported by skilful coaching, has 74% more chance of being implemented.

Prosell has resources to deliver these programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.

 

 

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

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