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The Training Behaviours

PROCEDURAL
Statements referring to structure, procedure or sequence of instruction.

 

ORDERING

Direct instructions or invitations to delegate to perform tasks.

 

INFORMING

Statements of facts, principles or opinions.

 

SEEKING

Questions seeking principles, opinions or explanations not previously established.

 

CHECKING

Questions confirming understanding of earlier instructions.

 

SUPPORTING

Statements of support or agreement including praise or recognition of achievement.

 

DEMONSTRATING

Physical actions providing assistance, information or emphasis.

 

SUMMARISING

Statements which review main points of the module.

 

 Prosell offers a program that combines sales training and sales coaching.  It is based on recognised research, which tells us that training alone has limited impact and that when supported by skilful coaching, has 74% more chance of being implemented.

Prosell has resources to deliver these programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

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119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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