Blog Article

What makes up performance?

Performance comprises both results (what we want our people to do) and behaviours (the way we want them to do it). You may need to agree both to get the outcomes required.

Results will consist of metrics such as:

  • Achievement of a revenue target.
  • Delivery of an objective within a defined timeframe.
  • Meeting deadlines.

Behaviours include:

  • Absenteeism.
  • Ownership of issues.
  • Demonstration of company values.
  • Accuracy.
  • Articulation.
  • Adherence to processes.

You need to know how your coachee is currently performing so monitor progress regularly, look for evidence such as the metrics above to form a perspective of their strengths, development needs and consistency. Look for patterns of behaviour over time.

 

 

 

 

 

logo white 01

Prosell provides customised training, coaching, and program choices that cater to teams with expertise in sales, retail, corporate, call centres, and customer service. These options are specifically designed to meet the needs of clients and are accessible in Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, New Zealand, and the Asia Pacific area.

Contact Prosell

119 Willoughby Rd Crows Nest

Sydney NSW 2065 Australia

Site link

Connect with Prosell

© 2022 Prosell Sales Training. All rights reserved. Offices: Sydney | Melbourne | Brisbane | USA | UK | China | International Network. Website by Marketeam

Search