Call Centre Sales Training | Inbound & Outbound | Prosell

When Performance Matters

Call Centre Sales Training

Improve the sales skills of your inbound and outbound call centres. Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills.


Challenges facing call centres sales staff

  • Connecting with the caller from the outset
  • Ensuring a high quality customer experience without extending call time
  • Knowing when it is appropriate to upsell and cross sell 
  • Knowing how to overcome objections and close the sale effectively
  • How to develop customer loyalty

Suggested modules

  • Outbound telesales
  • Inbound telesales
  • Managing customer relationships
  • Telephone account development
  • Consultative selling
  • Conversational selling
  • Controlling the call
  • Active listening and effective questioning


Please continue browsing through our portfolio of programs to get a flavour of the range of courses we offer

Sales and Sales Management Training


Customer Service and Customer Service Management Training


Talk to us about developing a program tailored to your needs: 

Telephone Prosell  +61 2 9007 9833   Telephone Prosell  1300 559 493 or get in touch via our contact us form

Prosell has resources to deliver programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.











Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.









Sales Coaching eBook



What we do

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.


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Prosell Sales Training and Coaching Courses, Sydney, Melbourne and Brisbane 

Prosell Sales Training Office119 Willoughby Rd, Crows Nest, Sydney, NSW 2065, Australia.

Sydney | Melbourne | Brisbane | USA | UK | China | International Network


Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane +61 2 9007 9833    Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane 1300 559 493