Call Centre Customer Service

Develop the customer service skills within your call centres

Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills.

Connecting with the caller from the outset Ensuring a high-quality customer experience without extending call time Knowing how to deal with unhappy customers and difficult conversations Knowing when it is appropriate to move to a sales conversation

INTRODUCTION TO SUCCESSFUL SALES

Suggested modules

  • Telephone communication skills and customer handling
  • Dealing with awkward customers and difficult situations
  • Conversational selling Techniques to drive customer loyalty
Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

Contact us

119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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