Call Centre Customer Service

Call Centre Customer Service Training

Develop the customer service skills within your call centres

Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills.

Connecting with the caller from the outset Ensuring a high quality customer experience without extending call time Knowing how to deal with unhappy customers and difficult conversations Knowing when it is appropriate to move to a sales conversation

Suggested modules

  • Telephone communication skills and customer handling
  • Dealing with awkward customers and difficult situations
  • Conversational selling Techniques to drive customer loyalty


Please continue browsing through our portfolio of programs to get a flavour of the range of courses we offer

Sales and Sales Management Training


Customer Service and Customer Service Management Training



Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver programs across Australia, covering
Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra

logo white 01

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

Contact us

119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

Connect with us

© 2019 Prosell Sales Training. All rights reserved. Offices: Sydney | Melbourne | Brisbane | USA | UK | China | International Network. Website by Marketeam