Introduction to Customer Service

This course provides an invaluable introduction to the basics of customer service

It is suitable for recent graduates through to those new to a frontline role, or who have spent less than one year in customer service.

  • Making a good first impression
  • Having effective conversations
  • Dealing with difficult customers
  • Ensuring successful outcomes
INTRODUCTION TO SUCCESSFUL SALES

Suggested modules

  • Rapport, body language and effective use of voice
  • Controlling the call
  • Active listening and effective questioning
  • Identifying sales through service opportunities
  • Handling complaints and difficult situations
  • Handling objections
Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

Contact us

119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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