Introduction to Customer Service

Introduction to Customer Service Training

This course provides an invaluable introduction to the basics of customer service.

It is suitable for recent graduates through to those new to a frontline role, or who have spent less than one year in customer service.

  • Making a good first impression
  • Having effective conversations
  • Dealing with difficult customers
  • Ensuring successful outcomes

Suggested modules

  • Rapport, body language and effective use of voice
  • Controlling the call
  • Active listening and effective questioning
  • Identifying sales through service opportunities
  • Handling complaints and difficult situations
  • Handling objections


Please continue browsing through our portfolio of programs to get a flavour of the range of courses we offer

Sales and Sales Management Training


Customer Service and Customer Service Management Training


Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver programs across Australia, covering
Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

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119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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