Train the Trainer | Customer Service | Skills | Prosell

When Performance Matters

Customer Service Train The Trainer


Develop your internal customer service training capability. This intensive five day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business.

Challenges facing customer services trainers

  • Knowing how to develop skills, internally
  • Understanding how to plan engaging courses that work
  • Supporting your trainers while they develop and practice their skills
  • Being able to adapt training styles Delivering programmes that drive a measurable improvement in performance

Suggested modules

  • The role of the trainer as a learning consultant in your business.
  • How to identify training requirements in line with business goals and gain commitment for workplace training
  • How to design an effective customer service training programme
  • Understand how to prepare a lesson plan and write an effective training programme
  • Deliver programmes that work
  • Practice delivery styles and develop effective behaviours as a trainer


Please continue browsing through our portfolio of programs to get a flavour of the range of courses we offer

Sales and Sales Management Training


Customer Service and Customer Service Management Training



Talk to us about developing a program tailored to your needs: 

Telephone Prosell  +61 2 9007 9833   Telephone Prosell  1300 559 493 or get in touch via our contact us form

Prosell has resources to deliver programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.











Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.









Sales Coaching eBook



What we do

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.


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Prosell Sales Training and Coaching Courses, Sydney, Melbourne and Brisbane 

Prosell Sales Training Office119 Willoughby Rd, Crows Nest, Sydney, NSW 2065, Australia.

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Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane +61 2 9007 9833    Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane 1300 559 493