Retail Customer Service & Selling Skills

Learn how to develop conversational selling skills

Turn a conversation into a sales opportunity. Ideal for those new to retail or who could benefit from a refresher.

  • Importance of the customer experience in bricks and mortar stores
  • Increased competitive threat from online retailers
  • Handling complaints
INTRODUCTION TO SUCCESSFUL SALES

Suggested modules

  • Rapport and body language
  • Managing difficult conversations
  • Effective complaint handling
  • Conversational selling
Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

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Prosell provides customised training, coaching, and program choices that cater to teams with expertise in sales, retail, corporate, call centres, and customer service. These options are specifically designed to meet the needs of clients and are accessible in Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, New Zealand, and the Asia Pacific area.

Contact Prosell

119 Willoughby Rd Crows Nest

Sydney NSW 2065 Australia

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