Coaching Skills For Customer Services Management

Coaching Skills For Customer Services Management

Provide your customer services managers and supervisors with the skills to coach and develop their staff.

Good workplace coach can lead to increased employee engagement, lower turnover and improved performance.

  • Customer services managers feel ill-equipped to manage their teams
  • Retaining and developing high fliers effectively Lack of confidence, due to little coaching training for managers

Our Procoach course offers a complete coaching programme for developing the coaching skills of your customer services teams:

  • Agreeing what’s expected of an individual and the standards they need to attain
  • Identifying current performance and agreeing this with each team member
  • Identifying and overcoming behaviourial and attitudinal blocks to performance
  • Bridging skills and knowledge gaps
  • Learning and practising effective workplace coaching
  • Regular reviews to ensure coaching is embedded in your business culture


Please continue browsing through our portfolio of programs to get a flavour of the range of courses we offer

Sales and Sales Management Training

Customer Service and Customer Service Management Training

Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver programs across Australia, covering
Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

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119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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