Customer Services Management

Customer Services Management Training

Acquire the skills to become an effective customer services manager to lead teams and improve their performance.

This course is particularly suitable for those new to customer services management or more experienced managers who would benefit from a refresher course.

Challenges for those in customer services management

  • Understanding the strategic role of customer services within the organisation
  • Communicating the company’s vision and department’s objectives to front-line staff
  • Developing customer services staff to deliver the required performance levels
  • Recognising and developing talent Managing and motivating people

Suggested modules

  • Planning and management
  • People management
  • Customer service coaching
  • Motivating customer services teams
  • Emotional intelligence and personal effectiveness


Please continue browsing through our portfolio of programs to get a flavour of the range of courses we offer

Sales and Sales Management Training


Customer Service and Customer Service Management Training



Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver programs across Australia, covering
Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

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119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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