Call Centre Sales

Improve the sales skills of your inbound and outbound call centres

Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills.

  • Connecting with the caller from the outset
  • Ensuring a high-quality customer experience without extending call time
  • Knowing when it is appropriate to upsell and cross-sell 
  • Knowing how to overcome objections and close the sale effectively
  • How to develop customer loyalty
INTRODUCTION TO SUCCESSFUL SALES

Suggested modules

  • Outbound telesales
  • Inbound telesales
  • Managing customer relationships
  • Telephone account development
  • Consultative selling
  • Conversational selling
  • Controlling the call
  • Active listening and effective questioning
Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

Contact us

119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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