Retail Sales

Designed for frontline retail staff

This course will equip your teams with the skills to adopt a successful conversational selling approach. Whilst many frontline staff might not feel comfortable with what they regard as “selling” they are very happy to talk to customers, understand their needs and suggest solutions.

  • Projecting an appropriate image
  • Lacking confidence to open and maintain a conversation
  • Knowing how to discover client needs
  • Matching needs with potentially relevant products or services
  • Difficulties in structuring and controlling the conversation to reach a successful outcome
INTRODUCTION TO SUCCESSFUL SALES

Suggested modules

  • Rapport and body language
  • Conversational selling
  • Being the recommender
  • Cross-selling and up-selling
  • Creating the environment in which to sell
Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

Contact us

119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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