Leadership Training and Development Program | Prosell

When Performance Matters

Leadership Training and Development Program

Customised Leadership Training, with a focus on workplace application and measurable change




Customised Leadership Training Program – it is critical that any training reflects your market, company and processes.  We make sure the program is customised so it makes practical sense, is relevant and well received

Workplace Application – this leadership development includes specific implementation practices, which are supported and reviewed

Measurable Change – we measure the way new skills are being applied in the workplace and the plans don’t just focus on change in practice, but the anticipated change in business results




Who we are

 Founded in 1985, we are  an international skill development  and performance consultancy,  specialising in leadership and performance improvement in  sales and customer service  environments.

 We have a network around the  world of Prosell offices and over  200 trainers, enabling us to  rollout programmes locally and  quickly to wherever a client  needs us, in whichever language  they want.

Who we work with

Our clients include:

  • Telstra
  • BT Global
  • Comcast
  • Dell
  • Suncorp
  • Ferrari
  • Travelex
  • Harrods
  • HP
  • IBM
  • Wesfarmers
  • Lloyds TSB International
  • News Ltd
  • Singtel Optus
  • Prudential
  • Royal Mail
  • Woolworths
  • Grays Online
  • Tesco


This program is based on a leading Business School analysis of critical management competencies.  The school identified 10 competencies that all managers needed, to be effective in their role.  This analysis was done through observing high performing managers and identifying what they did differently to other managers.

The Process

On engagement with the client, Prosell undertake a brief diagnosis to determine which of the leadership development competencies are most critical within the client’s management team.  The program is 5 days in total and can be run as a week long course, or 5 separate days.  Each competency has a discreet action plan, which facilitates the transfer of skills into the workplace.  These plans are reviewed by Prosell in post training follow up activity.

Competencies in the Leadership Program

Session 1 – Role of the Manager – an insight into the Business School research and what good managers do

Session 2 – Planning – the structure of good business, performance and people plans

Session 3 – Management Style and Social Styles – understanding how your communication style works and how to be more effective

Session 4 – Critical Accountabilities – the key things managers are accountable for and why

Session 5 – Situational leadership – how a manager adapts their leadership behaviour depending on the situation and person

Session 6 – Interactive Skills – the essential skills needed in group interactions and meetings

Session 7 – Performance coaching – the skills and process to follow to coach staff for better performance

Session 8 – Time Management – tools and guidelines to manage time effectively

Session 9 – Delegation – the process and skills to develop others through delegation

Session 10 – Motivation – understanding motivational factors and planning the motivation of others


















Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.









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What we do

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.


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Prosell Sales Training and Coaching Courses, Sydney, Melbourne and Brisbane 

Prosell Sales Training Office119 Willoughby Rd, Crows Nest, Sydney, NSW 2065, Australia.

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Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane +61 2 9007 9833    Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane 1300 559 493