Conversational Selling

Confident and engaged teams sell more

Getting more from your customers – how to make a real difference. In these challenging times, companies all over the world are looking for more from their customers. More engagement, more loyalty and more revenue.

With customers exposed to greater and greater choice,

price comparison sites, competition from own brands and declining consumer spending power, the outlook can appear very challenging for the industry.

But your people can make an enormous difference to your business; just through some simple changes in the way they interact with customers, they can build better and longer lasting customer relationships, not to mention a natural approach to selling additional products and services, that all add to your profitability.

We call this conversational selling. At Prosell we have already shown organisations in several countries how to get their teams to work this way, with average revenue uplifts of 17%.

How Licence to Coach™ Works

How conversational selling works

By showing your teams how to engage customers in conversation, they not only make each customer feel more valued, your people feel more confident and motivated to identify additional customer needs that they can fulfil to generate more revenue.

It can be a straightforward service level upsell, an extra related product or something quite separate to what they first wanted.

How Licence to Coach™ Works

Transform Your Culture

Prosell’s conversational selling programme will transform your sales and service culture to engage and empower your face to face and telephone teams, and those of your sales channels. It’s power lies in training your managers to coach teams to drive sustainable change in selling behaviour by creating longer, more profitable customer relationships.

three step programme

3 Step Programme

We equip them with the skills they need through a three step programme that is bespoke for your organisation, culture and language. We have over 200 trainers around the world and can rollout large scale programmes in short timeframes, locally and internationally.

Transforming and delivering results

How Licence to Coach™ Works

What results can you expect?

Revenue growth – our clients achieve average increases of 17%; one has even achieved 200%

•   Improved Net Promoter Score and increased customer satisfaction and loyalty

•   Differentiation of your business through a customer centric approach

•   Consistency across all sales channels

•   Teams and managers with improved motivation and a cultural shift to a performance oriented environment, ready to take on challenges and opportunities

Few of the clients we’ve transformed

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Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

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Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.

Contact us

119 Willoughby Rd Crows Nest
Sydney NSW 2065 Australia

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