Call Centre Training

The training of call centre staff faces unique challenges when it comes to consistency and quality

Manager Micromanaging Staff

These fast-paced environments can be difficult to monitor. The last thing you want is managers wasting time micromanaging your staff.

Do you recognise any of these problems?

Inconsistent sales results
Staff lacking motivation
Team leaders who are troubleshooting rather than team building
Lack of or fluctuating loyal customer base remorse
Dollars wasted due to attrition
Confused or inconsistent upselling and/or promoting
Call Centre Staff Manager Skills

How can you be sure that your training equips both staff and managers with the skills they need?

Call Centre Training that is Proven to Achieve Results

Consistent improvement that maintains, through providing our clients with the tools and skills to be better than the competition and continually develop expertise.

Some of our recent successes:

Dell Computers Call Centre Case Study  Average conversion rates increased from 18% to 26% during the first six months of the program - this represented a 38% improvement. Call Centre Case Study  "As a result of Procoach Professional, we now have a call centre of excellence for helping us to deliver a quality service throughout Yell customer service teams." Jan Lovett, Senior Customer Service Manager

News Limited Call Centre Case Study  21% increase in measured conversion rates (enquires to bookings). 

Call centre training and coaching that focuses on improving sales and service performance

This is done by focusing on the process and tools of workplace coaching and skills development so that skills and key practices remain in spite of attrition.

When you invest in call centre training with Prosell you can expect a commitment to the following results:

Improve revenues, with a focus on building solutions to customer needs, buying procedures and decision-making processes;
Substantially strengthen and improve sales management and relationship building skills;
Consistently deliver high-performance customer service standards;
Increase the velocity of sales opportunities and the level of conversion and closure rates;
Increase and sustain the client base;
Create capacity for the organisation to compete more effectively
Impact the bottom line by boosting revenues and gross margins through sales improvement & management training;
Enable you to manage your business far more effectively over time.
Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver call centre training courses and programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

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Prosell provides customised training, coaching, and program choices that cater to teams with expertise in sales, retail, corporate, call centres, and customer service. These options are specifically designed to meet the needs of clients and are accessible in Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, New Zealand, and the Asia Pacific area.

Contact Prosell

119 Willoughby Rd Crows Nest

Sydney NSW 2065 Australia

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