Customer Service Management | Skills Coaching | Prosell

When Performance Matters

Customer Service Management Training

Acquire the skills to become an effective customer services manager to lead teams and improve their performance. This course is particularly suitable for those new to customer services management or more experienced managers who would benefit from a refresher course.

Challenges for those in customer services management

  • Understanding the strategic role of customer services within the organisation
  • Communicating the company’s vision and department’s objectives to front-line staff
  • Developing customer services staff to deliver the required performance levels
  • Recognising and developing talent Managing and motivating people

Suggested modules

  • Planning and management
  • People management
  • Customer service coaching
  • Motivating customer services teams
  • Emotional intelligence and personal effectiveness


Please continue browsing through our portfolio of programs to get a flavour of the range of courses we offer

Sales and Sales Management Training


Customer Service and Customer Service Management Training



Talk to us about developing a program tailored to your needs: 

Telephone Prosell  +61 2 9007 9833   Telephone Prosell  1300 559 493 or get in touch via our contact us form

Prosell has resources to deliver programs across Australia, covering Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.











Training & coaching programs for sales, management, call centre and customer service teams delivered in Sydney, Melbourne & Brisbane.Training and coaching courses for sales and customer service teams delivered in Sydney, Melbourne and Brisbane Australia.Contact us: Prosell Sales Training Company Head Office: Sydney, Melbourne, Brisbane and Australia.









Sales Coaching eBook



What we do

Prosell provides training and coaching for call centre, customer service and sales management teams in retail and corporate sales across Australia - Sydney, Melbourne, Brisbane, New Zealand & Asia Pacific.


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Prosell Sales Training and Coaching Courses, Sydney, Melbourne and Brisbane 

Prosell Sales Training Office119 Willoughby Rd, Crows Nest, Sydney, NSW 2065, Australia.

Sydney | Melbourne | Brisbane | USA | UK | China | International Network


Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane +61 2 9007 9833    Prosell Sales Training Telephone: Sydney, Melbourne and Brisbane 1300 559 493