Customer Services Management

Acquire the skills to become an effective customer services manager to lead teams and improve their performance

This course is particularly suitable for those new to customer services management or more experienced managers who would benefit from a refresher course.

Challenges for those in customer services management

  • Understanding the strategic role of customer services within the organisation
  • Communicating the company’s vision and department’s objectives to front-line staff
  • Developing customer services staff to deliver the required performance levels
  • Recognising and developing talent Managing and motivating people
INTRODUCTION TO SUCCESSFUL SALES

Suggested modules

  • Planning and management
  • People management
  • Customer service coaching
  • Motivating customer services teams
  • Emotional intelligence and personal effectiveness
Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

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Prosell provides customised training, coaching, and program choices that cater to teams with expertise in sales, retail, corporate, call centres, and customer service. These options are specifically designed to meet the needs of clients and are accessible in Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, New Zealand, and the Asia Pacific area.

Contact Prosell

119 Willoughby Rd Crows Nest

Sydney NSW 2065 Australia

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