Call Centre Customer Service

Develop the customer service skills within your call centres

Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills.

Connecting with the caller from the outset Ensuring a high-quality customer experience without extending call time Knowing how to deal with unhappy customers and difficult conversations Knowing when it is appropriate to move to a sales conversation

INTRODUCTION TO SUCCESSFUL SALES

Suggested modules

  • Telephone communication skills and customer handling
  • Dealing with awkward customers and difficult situations
  • Conversational selling Techniques to drive customer loyalty
Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

logo white 01

Prosell provides customised training, coaching, and program choices that cater to teams with expertise in sales, retail, corporate, call centres, and customer service. These options are specifically designed to meet the needs of clients and are accessible in Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, New Zealand, and the Asia Pacific area.

Contact Prosell

119 Willoughby Rd Crows Nest

Sydney NSW 2065 Australia

Site link

Connect with Prosell

© 2022 Prosell Sales Training. All rights reserved. Offices: Sydney | Melbourne | Brisbane | USA | UK | China | International Network. Website by Marketeam

Search