Introduction to Customer Service

This course provides an invaluable introduction to the basics of customer service

It is suitable for recent graduates through to those new to a frontline role, or who have spent less than one year in customer service.

  • Making a good first impression
  • Having effective conversations
  • Dealing with difficult customers
  • Ensuring successful outcomes
INTRODUCTION TO SUCCESSFUL SALES

Suggested modules

  • Rapport, body language and effective use of voice
  • Controlling the call
  • Active listening and effective questioning
  • Identifying sales through service opportunities
  • Handling complaints and difficult situations
  • Handling objections
Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

Talk to us about developing a program tailored to your needs:

Prosell has resources to deliver training programs across Australia;
covering Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and internationally.

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Prosell provides customised training, coaching, and program choices that cater to teams with expertise in sales, retail, corporate, call centres, and customer service. These options are specifically designed to meet the needs of clients and are accessible in Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, New Zealand, and the Asia Pacific area.

Contact Prosell

119 Willoughby Rd Crows Nest

Sydney NSW 2065 Australia

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