We have all used the telephone most of our lives and most of us think we use it well. These are, however some telephone practices that work especially well in business and form a basis for establishing a good relationship with customers.
In the cost and productivity conscious world we live in, the role of Learning and Development continues to come under scrutiny. Like all divisions of a flourishing business, the Learning and Development department needs to show how it justifies its cost and can show a measurable return on investment.
You've probably seen advice about why it's a great idea to maintain a rolling to-do list of projects -- big and small -- that you need to get done. Some efficiency experts recommend writing a to-do list each morning, in which you meticulously transfer incomplete to-dos from the old list to the new one every day.
Prosell provides customised training, coaching, and program choices that cater to teams with expertise in sales, retail, corporate, call centres, and customer service. These options are specifically designed to meet the needs of clients and are accessible in Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, New Zealand, and the Asia Pacific area.
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